Privacy Policy
Last updated: December 2024
At Trashy Trash, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and mailing address when you request our services or contact us.
- Service Information: Details about the services you request, including service location, container preferences, and scheduling information.
- Communication Data: Information you provide when communicating with our AI assistant Canny or our customer service team.
- Payment Information: Billing address and payment details when you pay for our services.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our waste management services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send you technical notices, updates, and support messages
- Communicate with you about services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
AI Assistant (Canny)
Our AI assistant Canny helps you with service inquiries and scheduling. When you interact with Canny:
- Conversations may be stored to improve our service and train our systems
- Your phone number may be collected to associate conversations with your account
- We use third-party AI services to power Canny, and your conversations may be processed by these services
Information Sharing
We may share your information in the following circumstances:
- Service Providers: With vendors, consultants, and other service providers who need access to perform services on our behalf
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- With Your Consent: When you have given us permission to share your information
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to opt out of certain uses of your information
To exercise any of these rights, please contact us using the information below.
Cookies and Tracking
We may use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Through our AI assistant Canny at Chat with Canny
- By visiting our website at trashy-trash.com